FAQ
Frequently Asked Questions
Where is Impact Apparel by Amanda located?
Impact Apparel by Amanda is proudly located in Fredericksburg, Virginia, and I serve customers locally and across the United States.
I currently ship to all 50 states and Washington, D.C.
Whether you're looking for a ready-to-order design, something personalized, or a completely custom order, I'd love to help!
Do you offer custom orders?
Yes!
I offer custom apparel and personalized orders for individuals, families, teams, businesses, schools, organizations, events, fundraisers, and more.
If you have an idea in mind but don't see exactly what you're looking for on my website, please reach out. I'm happy to discuss your idea and let you know what I can create.
Custom orders may include custom designs, names, numbers, logos, colors, or other personalized details.
For custom design requests, please provide as much information as possible, including what you would like, the quantity, preferred apparel, colors, and any artwork or logos you already have.
Please note: Custom orders may have different pricing, design requirements, or turnaround times depending on the project.
How many shirts can I order?
I offer orders ranging from 1 shirt to 100+ shirts, depending on the product and design.
You do not have to place a large wholesale order to work with me. Whether you need one personalized shirt or a larger group order, I can help!
For orders larger than 100 pieces, please visit my Wholesale page or contact me directly for additional information and pricing.
How long will my order take?
My standard Turnaround Time (TAT) is 2 weeks, excluding weekends and holidays, unless a different turnaround time is specifically stated for the item or order.
Some ready-to-order products may be completed sooner, while custom orders may require additional time depending on the complexity of the project.
If you have a specific date you need your order by, please contact me before placing your order so I can let you know whether that deadline can be accommodated.
What does “TAT" mean?
Turnaround time refers to the time it takes for me to prepare and complete your order so it is ready to ship or be picked up.
It does not mean your package will arrive within 2 weeks.
Once your order has been shipped, delivery time depends on the postal carrier and destination. Unfortunately, I do not have control over delays, routing issues, weather, or other carrier-related circumstances.
Please allow additional time for shipping when planning around a specific event or deadline.
When do I pay for my order?
Payment is due at the time your order is placed.
I accept the payment methods available through the checkout options on my website.
For custom orders that require additional discussion or invoicing, payment terms will be provided when your order is finalized.
Can I cancel or change my order?
Because orders are made specifically for you, all orders are non-refundable and non-exchangeable.
Once an order has been placed, I may have already purchased apparel, materials, or begun preparing your design. For this reason, please carefully review your order details before completing your purchase.
If you have a question or notice an issue with your order, please contact me as soon as possible.
What if there is a problem with my order?
I want you to be happy with your purchase!
If you receive an order with an issue, you must contact me within two business days of receiving your order or the tracking information showing the package as delivered, whichever applies.
Please include your order number and clear photos showing the issue so I can review it.
Any resolution, including the possibility of a refund, replacement, or other remedy, will be determined at the discretion of Impact Apparel by Amanda based on the circumstances of the issue.
Issues reported after the two-business-day reporting period may not be eligible for resolution.
Are your products handmade?
Yes! Every order is handmade.
Your apparel is individually prepared and produced rather than mass manufactured.
Because of the handmade nature of my products, minor variations or imperfections may occasionally occur. These small differences are part of the handmade process and do not necessarily indicate a defect.
I take pride in the quality of every order and carefully review items before they are shipped or provided for pickup.
Are clearance items returnable?
No.
All items marked CLEARANCE or FINAL SALE are final sale and are not eligible for refunds, exchanges, or returns.
Please carefully review sizing, color, and product details before purchasing clearance items.
Do you ship?
Yes!
I ship throughout the United States, including all 50 states and Washington, D.C.
Shipping costs and available shipping methods are calculated during checkout.
Local customers in the Fredericksburg, Virginia area may also have pickup options available for qualifying orders.
Can I order something that isn't currently on the website?
Absolutely!
My website features a selection of available designs and products, but it doesn't represent everything I can create.
If you have a specific idea, theme, saying, logo, event, team, business, or personalized design in mind, reach out and ask!
I take on custom orders and would be happy to discuss your project and see what we can create.
How do I contact you about a custom order?
For custom order questions, special requests, larger orders, or anything you don't see answered here, you can reach me directly at:
ImpactApparelbyAmanda@gmail.com
When reaching out about a custom order, please include as much information as possible so I can better understand what you're looking for.
Helpful details include:
- What you would like made
- Quantity needed
- Apparel type
- Sizes
- Preferred colors
- Design ideas
- Any logos or artwork
- Your desired date
- Shipping or local pickup
The more details you provide, the easier it is for me to help you!
Still have questions?
I'm always happy to answer questions before you place an order.
Have an idea? Let's make it happen!
Impact Apparel by Amanda
Fredericksburg, Virginia | Shipping Nationwide